# Help and support

When installing your device or browsing Control, you can reach the support :

* By mail to [support@serenicity.fr ](mailto:support@serenicity.fr)
* By phone at +33 8 05 29 29 90 available from Monday to Friday from 9am to 5pm.

You can also contact our teams via a chat on Control by clicking on the bubble at the bottom right of the web page.

![Messagerie instantanée avec l'équipe Serenicity](https://3649415055-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWc1Xp1HIov409xra1MoW%2Fuploads%2FP8TmE61ZAjGQ4WqaIt98%2Fimage.png?alt=media\&token=72a4711f-3e57-4103-b20f-6b6c45fd8876)

This instant chat allows you to ask questions about Control or get assistance if you do not receive your verification code by SMS for example.