# Help and support

When installing your device or browsing Control, you can reach the support :

* By mail to [support@serenicity.fr ](mailto:support@serenicity.fr)
* By phone at +33 8 05 29 29 90 available from Monday to Friday from 9am to 5pm.

You can also contact our teams via a chat on Control by clicking on the bubble at the bottom right of the web page.

![Messagerie instantanée avec l'équipe Serenicity](/files/jeTRm6kWkjxxL62XozPo)

This instant chat allows you to ask questions about Control or get assistance if you do not receive your verification code by SMS for example.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.serenicity.fr/control/english/guides/assistance-et-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.